Yencor Logo

Privacy Policy

1. Introduction

This Privacy Policy explains how Yencor Technologies Ltd. ("Company", "We", "Us") collects, uses, shares, and protects your personal information when you use the Yencor car-hailing application ("App"). By using the App, you agree to this Privacy Policy.

2. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, and payment details.
  • Location Data: Real-time GPS data to facilitate ride matching and navigation.
  • Usage Data: App interactions, trip history, and preferences.
  • Device Information: IP address, device model, and operating system details.

3. How We Use Your Information

We use your data for the following purposes:

  • Service Provision: To connect Riders with Drivers and facilitate transportation services.
  • Enhancements: To improve our services through AI-driven data analysis.
  • Regulatory Compliance: To comply with local laws, including data-sharing requirements with DVLA Ghana.
  • Security & Fraud Prevention: To prevent unauthorized access, fraudulent activities, and account misuse.

4. Data Sharing & Third-Party Services

Your information may be shared with:

  • Regulatory Bodies: Certain data (trip history, GPS coordinates, driver details) is shared with DVLA Ghana as mandated by local regulations.
  • Third-Party Services:
    • Google Maps: For location and navigation services.
    • Payment Processors: For secure transactions.
    • AI Analytics Providers: To enhance ride-matching algorithms and security measures.

5. Data Protection & Security

We implement the following security measures:

  • Encryption of sensitive data.
  • Regular security audits and compliance checks.
  • Restricted access to user data, ensuring only authorized personnel can access information.

6. User Rights

As a user, you have the right to:

  • Access and Update: Review and correct your personal information.
  • Data Deletion: Request account deletion, subject to regulatory obligations.
  • Opt-Out: Disable certain data collection features in your app settings.

7. Data Retention

  • Your data is retained as long as necessary for service provision and legal compliance.
  • After account deletion, we retain minimal data for legal or security purposes, as required by law.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Users will be notified of significant changes, and continued use of the App constitutes acceptance.

9. Contact Us

For questions or concerns about this Privacy Policy, contact our support team at privacy@yencor.com.